Last updated: 16 June 2026

1. Introduction

This Cookie Policy explains how EllzTech (“EllzTech”, “we”, “our”, or “us”) uses cookies and similar technologies on our websites, software platforms, mobile applications, SaaS platforms, and related online services (“Services”).

This policy explains:

• What cookies are

• What types of cookies we use

• Why we use cookies

• Which cookies require consent

• How users can manage or disable cookies

This Cookie Policy should be read together with our Privacy Policy and Terms and Conditions.

2. What Are Cookies?

Cookies are small text files placed on your device, browser, computer, tablet, or mobile phone when you visit a website or use an online service.

Cookies allow websites and online platforms to recognise your device, remember your preferences, keep you logged in, improve performance, provide security, analyse usage, and support advertising or marketing activities.

Similar technologies may include pixels, tags, scripts, local storage, software development kits, device identifiers, tracking URLs, and embedded third-party tools.

In this policy, we use the word “cookies” to refer to cookies and similar technologies.

3. Why We Use Cookies

EllzTech uses cookies to:

• Operate our websites and SaaS platforms

• Keep users logged in securely

• Protect our systems from fraud, spam, abuse, and unauthorised access

• Process payments and support checkout functionality

• Provide live chat and customer support tools

• Analyse website traffic and platform usage

• Improve performance and user experience

• Remember user preferences

• Measure marketing campaign performance

• Support advertising and retargeting

• Display embedded content such as videos or maps

• Comply with legal, security, and operational requirements

4. Types of Cookies We Use

4.1 Strictly Necessary Cookies

These cookies are required for our websites, software platforms, and SaaS services to function properly.

They may be used for:

• User login and authentication

• Session management

• Security and fraud prevention

• Payment checkout sessions

• Account access

• Load balancing

• Remembering cookie consent choices

• Preventing spam and abuse

• Maintaining platform functionality

These cookies are usually essential and cannot be switched off through our cookie consent tool because the Services may not work properly without them.

You can block these cookies through your browser settings, but some parts of our websites or software platforms may stop working.

4.2 Analytics Cookies

Analytics cookies help us understand how visitors and users interact with our websites and Services.

They may collect information such as:

• Pages visited

• Time spent on pages

• Traffic sources

• Browser and device information

• Clicks and navigation behaviour

• General usage patterns

• Error and performance information

We use this information to improve our websites, software, services, content, and user experience.

Analytics cookies are not strictly necessary and will only be used where required consent has been given.

4.3 Payment Gateway Cookies

We may use payment gateway cookies when users make payments, subscribe to paid plans, manage billing, or complete checkout.

These cookies may be set by payment providers such as:

• Stripe

• PayPal

• Other approved payment processors

Payment cookies may be used to:

• Process transactions

• Prevent fraud

• Verify payment sessions

• Complete secure checkout

• Remember payment-related session information

• Support billing and subscription management

Some payment cookies may be strictly necessary to complete a payment requested by the user. Other payment-related cookies may be used by the payment provider for fraud prevention, analytics, or service improvement.

Users should also review the privacy and cookie policies of the relevant payment provider.

4.4 Live Chat Cookies

We may use live chat or customer support tools on our websites or platforms.

Live chat cookies may be used to:

• Start and maintain chat sessions

• Remember previous conversations

• Identify returning users

• Route support requests

• Improve customer support

• Measure support performance

Live chat tools may collect information such as name, email address, IP address, browser details, page URL, chat messages, and support history.

Some live chat cookies may require user consent, especially where they are used for analytics, profiling, or marketing.

4.5 reCAPTCHA and Security Cookies

We may use reCAPTCHA or similar security tools to protect our websites, forms, login pages, and platforms from spam, bots, abuse, and automated attacks.

These tools may collect technical information such as:

• IP address

• Browser and device information

• User interaction data

• Mouse movements or page behaviour

• Security risk signals

reCAPTCHA and similar tools may be provided by third parties such as Google. These services may set cookies or use similar technologies to determine whether a user is human and to protect the security of our Services.

Some security cookies may be strictly necessary. Where required by law, non-essential cookies connected with these tools will only be used with consent.

4.6 Marketing and Advertising Cookies

Marketing cookies and pixels help us measure advertising performance, show relevant adverts, and understand how users interact with our marketing campaigns.

These may include tools such as:

• Meta Pixel

• Google Ads tracking

• TikTok Pixel

• LinkedIn Insight Tag

• Other advertising or retargeting tools

Marketing cookies may be used to:

• Track conversions

• Measure ad performance

• Create remarketing audiences

• Show relevant adverts

• Limit repeated adverts

• Understand campaign effectiveness

• Link website visits to advertising platforms

Marketing cookies are not strictly necessary and will only be used where consent has been given.

4.7 Embedded Video and Map Cookies

Our websites or platforms may include embedded third-party content, such as:

• YouTube videos

• Vimeo videos

• Google Maps

• Social media embeds

• Other third-party media or interactive content

Embedded content may set cookies or use tracking technologies when you load or interact with it.

These cookies may be used to:

• Display videos or maps

• Remember player preferences

• Measure views or interactions

• Support third-party analytics or advertising

• Provide location-based or interactive functionality

Where required by law, non-essential cookies connected with embedded content will only be used with consent.

4.8 SaaS Login and Session Cookies

Our SaaS platforms use login and session cookies to allow authorised users to securely access their accounts and use our software.

These cookies may be used to:

• Keep users logged in

• Authenticate account access

• Protect user sessions

• Prevent unauthorised access

• Save temporary session information

• Support user permissions and access control

• Maintain security logs

• Enable core platform functionality

These cookies are usually strictly necessary for the operation of our SaaS platforms. If disabled, users may not be able to log in or use the software properly.

4.9 Preference Cookies

Preference cookies help remember user choices, such as:

• Language settings

• Region settings

• Theme or display preferences

• Cookie consent preferences

• Dashboard or interface settings

Some preference cookies may be necessary to provide a requested service. Others may be optional and used only with consent where required.

5. First-Party and Third-Party Cookies

We may use both first-party and third-party cookies.

5.1 First-Party Cookies

First-party cookies are set directly by EllzTech websites or platforms. They may be used for login, security, preferences, analytics, and platform functionality.

5.2 Third-Party Cookies

Third-party cookies are set by external providers whose tools or services are used on our websites or platforms.

These may include providers for:

• Analytics

• Payments

• Live chat

• reCAPTCHA

• Advertising and marketing pixels

• Embedded videos

• Maps

• Hosting, security, and performance tools

Third-party providers may process data according to their own privacy and cookie policies.

6. Cookies We May Use

The exact cookies used may change depending on the website, software product, third-party integrations, browser settings, and user consent choices.

Examples of cookie categories we may use include:

7. Consent to Use Cookies

When you first visit our website or use certain online Services, we may ask you to accept, reject, or manage optional cookies.

You can choose whether to allow non-essential cookies, such as analytics, marketing, advertising, live chat tracking, or embedded third-party cookies.

Strictly necessary cookies do not usually require consent because they are needed to provide the website or service requested by the user.

We will not intentionally place non-essential cookies on your device unless you have provided consent where required by law.

8. Managing Cookie Preferences

You can manage cookies in several ways:

8.1 Cookie Consent Tool

Where available, you can use our cookie banner or cookie preference centre to:

• Accept all cookies

• Reject non-essential cookies

• Choose specific cookie categories

• Change your cookie preferences

You may update or withdraw your consent at any time through the cookie settings tool where available.

8.2 Browser Settings

Most browsers allow you to block, delete, or manage cookies through browser settings.

You can usually:

• Delete existing cookies

• Block all cookies

• Block third-party cookies

• Receive alerts before cookies are placed

• Manage site-specific cookie permissions

If you block all cookies, some parts of our websites or SaaS platforms may not work properly.

8.3 Third-Party Controls

Some third-party services provide their own privacy and advertising controls. You may be able to manage preferences directly through providers such as Google, Meta, PayPal, Stripe, or other third-party platforms.

9. Changes to Cookies

We may update the cookies and technologies we use from time to time.

This may happen when we:

• Add new website features

• Add new SaaS features

• Change analytics tools

• Change payment providers

• Add or remove marketing pixels

• Add live chat tools

• Update security tools

• Embed new third-party content

Where our use of cookies changes significantly, we may update this Cookie Policy and request fresh consent where required.

10. Data Collected Through Cookies

Cookies may collect or access information such as:

• IP address

• Device type

• Browser type

• Operating system

• Pages visited

• Time and date of visit

• Referring website

• Clicks and interactions

• Session identifiers

• Login/session status

• Payment session information

• Advertising identifiers

• Approximate location

• Chat activity

• Consent preferences

Where this information identifies or can reasonably identify a person, it is treated as personal data and handled in accordance with our Privacy Policy.

11. How Long Cookies Last

Cookies may be:

11.1 Session Cookies

Session cookies are temporary and expire when you close your browser or end your session.

They are commonly used for login sessions, checkout processes, and temporary platform functionality.

11.2 Persistent Cookies

Persistent cookies remain on your device for a set period or until deleted.

They may be used to remember preferences, analyse usage, support advertising, or remember consent choices.

The duration of each cookie depends on its purpose and the provider setting it.

12. International Transfers

Some third-party cookie providers may process data outside the United Kingdom or the European Economic Area.

Where personal data is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are used where required by applicable data protection law.

These safeguards may include adequacy regulations, international data transfer agreements, standard contractual clauses, or other lawful transfer mechanisms.

13. Third-Party Websites and Services

Our websites and Services may include links to third-party websites, tools, payment services, videos, maps, or integrations.

We are not responsible for the cookie practices, privacy policies, or data handling of third-party websites or services.

We recommend that you review the cookie and privacy policies of any third-party services you use.

14. Updates to This Cookie Policy

We may update this Cookie Policy from time to time.

Any updates will be posted on this page with an updated “Last updated” date.

Where changes are significant, we may provide additional notice or request updated consent where required.

15. Contact Us

If you have questions about this Cookie Policy or how we use cookies, contact us:

EllzTech
Email: [email protected]
Website: https://ellztech.com/

For privacy or data protection requests, please use the subject line:

Cookie or Data Protection Request